F.A.Q.

Do I have to register to place an order?
No, you can make a purchase without the obligation to register.

How can I find out if my order has been successful?
After the conclusion of the order you will receive a confirmation email.

Can I change my order?
Yes, if you have not yet made the payment you can change your order by accessing the cart.

Can I add an item to an existing order?
It is not possible to add or modify an order after payment.

Can I place orders over the phone?
No, at the moment it is possible to place orders only through our website. If you have any particular requests you can write us through the contact section and, if you wish, leave your phone number we will call you back as soon as possible.

How can I find the right size for me?
Consult the Size Guide to find the right size for you.
You can view the Guide from the card of each article.

Is it possible to pay the invoice to my company?
Yes. At the beginning of the order you must choose the company option instead of private.

What payment methods are allowed?
You can pay by PayPal, credit or prepaid card, and bank transfer.

Is it safe to use the credit card on the site?
Sure. The whole procedure takes place (both for credit cards and for bank transfers) through a secure connection directly connected to the bank that owns and manages the online payment service and the data is transmitted in encrypted form using the SSL protocol. This protocol guarantees the protection of data transmission and from the decoding and / or counterfeiting of all confidential information.
If you have a credit card, you can choose to save your card data that will be collected by I CAFTANI srl in an encrypted manner and transmitted to Civibank, a company that carries out remote electronic payment activities.
Civibank will store and process the aforementioned data independently, according to the highest safety standards and solely to execute your purchases on our website www.caftanionline.it.
If, on the other hand, you have an active credit card on your Paypal account, the system allows you to save an identification code so as not to re-enter the credentials in future payments; these data supplied by you will also be collected by I CAFTANI srl in an encrypted manner and transmitted to PayPal. PayPal will store and process the aforementioned data independently, according to the highest security standards and solely to execute your purchases on our website www.caftanionline.it.

Why is my credit card payment unsuccessful?
Payment may not be authorized for the following reasons:

  • the credit card has expired;
  • the credit limit has been reached: check with your bank that the maximum amount allowed by the credit card to make purchases has not been reached;
  • some wrong data has been entered: check that you have correctly entered all the necessary fields.

How much does shipping cost?
Shipping is free outside Italy for purchases over € 120.00.

Can I have my order delivered to an address other than my home address?
Yes, when completing the order, you can indicate a second address (shipping address) where you can receive your purchases. Always indicate the house number to complete the address and the name on the bell: this will facilitate the delivery procedure.

When will I receive my order?
You can examine the complete information on the Shipping section.
Delivery takes place via SDA courier within approximately 7 working days from the moment the package is entrusted to the courier.

How can I track the shipment of my order?
When the order is entrusted to the courier you will receive an email containing the shipment number: by clicking on it you will be redirected to the SDA website and you will be able to view the route of your shipment.

What should I do if I receive the wrong item?
If by mistake you receive an item that you have not ordered, please send an email to ordini@robyzu.it specifying the order number and the code of the item you received. We will reply by providing you with all the information necessary for the correct resolution of the problem.

How do returns work?
You can make a return at your expense within 14 days from the date of delivery of the order by sending an email to: ordini@robyzu.it.
The returned goods are delivered to our trusted logistics that carries out the necessary checks: once the return is approved you will receive an email notification and within a few days we will issue the refund in your favor.

Can I exchange an item?
We do not currently offer this service. You can still return an item (getting a refund) and make a new purchase. It is not necessary to wait for the refund to place a new order.

How are refunds made?
The methods and timing of reimbursement vary, in compliance with the terms established by law, based on the type of payment chosen for the order. To review all information on refunds click here.