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Returns and Refunds

  • 1 – The customer can exercise the right of withdrawal and return the product received, at his expense, within 14 days.
  • 2 – The customer can make the return request by explicit declaration of her decision to withdraw from the contract to be sent to the email address [email protected], within fourteen (14) days of receipt of the products.
  • 3 – The products must be returned intact, unwashed, undamaged and provided with tags indicating the bar code and any other seal that is part of the products; products that are returned incomplete, ruined, damaged, deteriorated or dirty will not be refunded.
  • 4 – The costs of returning the Products will be charged to the customer as well as the responsibility in case of loss or damage to the products.
  • 5 – The goods to be returned must be sent to the I CAFTANI operating headquarters, located at the following address: I Caftani srl via Valsugana, 54 B 35010 San Giorgio in Bosco (PD) Italia tel: 049 5979260
  • 6 – After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in this paragraph.
  • 7 – If the right of withdrawal is exercised following the methods and terms indicated in this paragraph, I CAFTANI srl will refund the customer any sums already collected for the purchase of the products.
  • 8 – Whatever the payment method used by the customer, the refund is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verification the correct execution of the same and verification of the returned products.
  • 9 – The seller generally correctly executes the refund using the same payment method used by the customer for the purchase of the returned products.